Bedroom Booking Terms and Conditions


Reservation Process:

  • All bedroom bookings are subject to availability.
  • Bookings can be made online through our website, via telephone on 01302 722800, or in person at the hotel reception.
  • A deposit may be required to secure your booking.
  • A valid credit or debit card is required to secure a reservation.
  • Advance Purchase Rate bookings are non-refundable, and non-transferable.



  • The balance for your stay, including any extras taken, is required on check-out.
  • Accepted payment methods include cash, credit/debit cards, and pre-approved vouchers/gift cards. 


Cancellation and Amendments:

  • You can cancel rooms booked direct with Owston Hall Hotel free of charge up to 12 noon the day before your arrival date, after this time the full room price will be charged. 
  • Guests who book via online travel agents or third-party travel professionals are advised to contact their booking provider for information on their policies. Any amendments or cancellations must be received via the original booking channel.


Check-in and Check-out:

  • Check-in time is from 3:00 PM onwards.
  • Check-out time is by 11:00 AM on the day of departure.
  • Late check-out may be available upon request and subject to availability, additional charges may apply.
  • Early check-in is from 12noon, is £25 per room and subject to availability.
  • Late check-out is to 12noon, is £25 per room and subject to availability.



  • The maximum occupancy for each bedroom is as stated at the time of booking and must not be exceeded.
  • Additional charges may apply for extra guests.


Age Restrictions:

  • Guests must be 18 years or older to make a booking and check-in to the hotel.
  • Any guests under the age of 18 must be accompanied by a responsible adult.


Damages and Losses:

  • Guests are responsible for any damages or losses caused during their stay.
  • The hotel reserves the right to charge the credit/debit card provided at the time of booking for any such damages or losses.


Smoking Policy:

  • Owston Hall Hotel operates a strict no-smoking/vaping policy throughout all indoor areas, including bedrooms.
  • A cleaning fee will be applied to guests who smoke in non-designated areas.



  • Except for guide dogs, pets are not permitted in the restaurant. We welcome pets in the bar, lounge and selected dog-friendly bedrooms.
  • A cleaning fee will be applied to guests who allow their dogs to foul any area.
  • A damage fee will be applied to guests whose dogs cause damage, in whatever manner, to the building, fixtures, fittings or furnishings.



  • The hotel shall not be liable for any loss, damage, or injury suffered by guests while on hotel property, unless due to negligence on the part of the hotel.


Force Majeure:

  • The hotel shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its control, including but not limited to acts of nature, government regulations, or disasters.


Acceptance of Terms:

  • By making a booking with Owston Hall Hotel, guests agree to abide by these terms and conditions.


Please Note: These terms and conditions are subject to change without prior notice. Guests are advised to review the terms at the time of booking.

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